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MANAGED SOLUTIONS

SirviS Monitor & Manage

 
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DRIVING VALUE
IN YOUR ORGANIZATION

SirviS is the premier–world-class Managed Service Provider driven by best-in-class technology, certified technical experts, business strategists and industry thought leadership.

We provide the strategy, resources, and technology to meet all of your organization’s requirements, as a fully-optimized managed solution.

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A BETTER WAY TO SPEND YOUR DAY

Spend your time focused on what you need to accomplish and let us handle the day-to-day monitoring and management of your systems, networks, and storage. 
 

It's all about the benefits.   Our mindset is that Manged Services are just as much  business as they are about  technology.  
 

  • Cost Savings and a smart RIO

  • Focused on delivering business value

  • Highly specialized technical experience

  • Scalability to keep up with technology advancements

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MONITOR &  MAINTAIN

Monitoring

Observe and check the progress or quality of IT systems keeping them under systematic review.

  • Servers (Windows & Linux), Network Devices, Desktops/Laptops (Windows & Mac OS), Mobile devices

  • On-premises and cloud-based systems

  • 24x7 Monitoring for always on visibility

  • Custom alerting and triage to avoid false issues

  • Active NOC with escalation notification via supported ticketing systems

  • Add on ticketing platform as needed

  • Application monitoring for supported applications*

*Supported Applications to be identified in scoping

Maintenance

The work needed to keep IT systems in good working condition.

  • Patch Testing

  • Patch approval process and exclusion process

  • Patch Installation

  • Firmware Updates

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MANAGE

Manage

To exercise executive, administrative, and supervisory direction of in scope systems.

  • Includes Monitor & Maintenance

  • Complete management of all in scope systems

  • Day-to-day changes as needed or identified by monitoring efforts

  • OS / Configuration changes to support business needs (upgrades not in scope)

  • Proactive changes to reduce downtime

  • Application support*

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Monitor, Maintain & Manage Add-ons

Database Management

Server or Workstation OS Upgrades

Hosting Datacenter Infrastructure in SirviS Datacenter

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DAVE MCDONALD

Director, Professional Services
PEAK Resources

"SirviS has a wide reach across North America and the rest of the world.  When I need an IT partner that has this reach and can deliver, I turn to SirviS."