• SirviS

Overcoming the IT Skills Gap and Gaining Global Access to Expertise



The IT skills gap is a longstanding and pervasive problem that prevents organizations from achieving their technology goals. In the 2020 IT Skills and Salary Report from Global Knowledge, 78 percent of IT managers worldwide said they lacked all the necessary skills on their IT teams. That’s down 1 percent from 2019, which suggests that the skills shortage has finally reached its breaking point.


There are multiple reasons for the IT skills gap. Almost half (45 percent) of IT decision-makers say that technology is changing too fast for their organizations to keep up. Another 45 percent say they have trouble attracting candidates with the right skills. Insufficient investment in training and an inability to pay what candidates demand also contribute to the problem.


SirviS helps organizations overcome these challenges with its global network of experienced engineers and technicians. Through its highly developed methodology, SirviS is able to leverage longstanding partnerships to deliver needed IT skills anywhere in the world.


The Cost of the IT Skills Gap


The IT skills gap comes with substantial costs. Two-thirds of IT decision-makers surveyed by Global Knowledge said their staff loses up to nine hours of productivity per employee each week due to a lack of expertise. Another 12 percent said productivity losses amounted to more than 10 hours per employee each week. “Soft” costs include increased stress, an inability to meet business objectives and increased project duration.


Even if an organization could hire enough skilled IT professionals to meet today’s requirements, it’s virtually impossible to scale in-house resources to meet ever-increasing demands. The problem becomes more acute with geographically distributed IT environments. Many organizations are struggling to manage manpower and skillsets across multiple data centers, colocation facilities and edge locations.


SirviS recognizes that the traditional IT service model is not sustainable — that it’s simply impossible to hire enough engineers and technicians to ensure rapid response to customer needs globally. That’s why SirviS has focused on developing long-term relationships with a “super network” of strategic partners. The SirviS methodology makes it possible to bring in technical specialists with a local presence, while SirviS maintains strategic ownership and responsibility for every project.


Global Capabilities, Local Presence


Local presence is often as critical as the right skills. Even in countries where it’s fairly easy to do business, there’s frequently a mandate to utilize local personnel. In all cases, it’s important to have individuals who speak the local language and are familiar with local culture, politics and how business is done.


Because of its relationships, SirviS is able to deliver services throughout North America, Latin America, Eastern and Western Europe, and parts of Asia. The company continues to scale its offerings and cultivate strategic partnerships in other parts of the world. SirviS manages these resources through its presence in the U.S., but can also respond quickly with project managers, IT architects and other strategic personnel wherever needed.


The SirviS “fix it first” policy forms the foundation of every project. SirviS makes a financial commitment to complete each project regardless of the amount of time and effort required if unforeseen events occur that are beyond the customer’s control.


Because of the global IT skills gap, many organizations are unable to achieve their technology objectives and keep pace with their digitally transformed competitors. SirviS helps organizations overcome these challenges by providing global access to advanced expertise.


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