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MANAGED SOLUTIONS

SirviS Support

 
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SIRVIS SUPPORT

SirviS has developed a unique help desk solution that allows you to fully offload the support burden so that your IT team can drive real value to the company. Our Help Desk Team is U.S.-based and staffed by more than 200 experts. We deliver highly responsive 24x7x365 support that covers Apple and Android devices as well as PCs and laptops. We support all of the Office suite applications, including Outlook, Word, Excel, PowerPoint, OneDrive, Teams and SharePoint.

We will also support and troubleshoot other applications that are critical to the business. For example, a medical facility might utilize Cerner for its electronic health records. We can provide basic support, then escalate to the customer’s IT team if there’s a problem with the application itself. Or we can act as the customer’s surrogate and work directly with the vendor until the problem is resolved. The choice is up to the customer.

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Our Help Desk Team can also escalate more complex issues to our engineers. The objective is to ensure that every problem is solved and users are completely satisfied with the results, while minimizing the involvement of the customer’s in-house IT team.

Help desk outsourcing has become a near necessity, but choosing the wrong provider can be a costly headache. In our next post, we’ll go into further detail about the SirviS help desk and the benefits it brings to customers.

Your employees can enjoy peace of mind knowing that our certified technicians can quickly and efficiently resolve even the most complex technical problems.

Your IT team can focus on projects and IT enhancements while our certified technicians ensure your users issues are resolved in a timely and professional manner.

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Support Overview

  • Flexible Coverage Hours – business day, after hours, 24x7

  • Escalation of unsolved issues – Escalation to you or SirviS Level 3 (add-on)

  • Remote Connectivity – Solve problems faster

  • Satisfaction survey – evaluation of every issue to ensure excellence of service

  • 200+ Certified Technicians

  • Contact via chat, email and phone

  • US Based

  • Level 1 & Level 2

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SirviS Support Includes:

  • Microsoft and Apple Desktop OS

  • Microsoft Office

  • Email Applications and Web Browsers

  • Thin Clients and VDI

  • Hardware and Network Troubleshooting

  • Printer Installation and Support

  • Mobile Phones and Tablets

  • User Administration

  • File or Folder Permissions

  • Password Resets

  • Desktop Performance Problems

  • Virus and Malware Infection

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Support Add-ons

Level 3 available provided by SirviS Engineers

Ticketing System – can be provided as a service for single source issues tracking

Support engineer dispatch to site for issues requiring physical access

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DAVE MCDONALD

Director, Professional Services
PEAK Resources

"SirviS has a wide reach across North America and the rest of the world.  When I need an IT partner that has this reach and can deliver, I turn to SirviS."